FAQ

Domestic Orders

1. What is your minimum order requirement?
The minimum to order for most styles is 48 units. For leather it is 24 units, 24 units for sublimated bike jerseys and 48 units for melton wool jackets.
2. What is the usual production time for an order?
Production time is approximately 2-4 weeks depending on the size of the order and the decoration involved. For sublimated goods it is 4-6 weeks.
3. How can I get a sample?
We have random samples to send you on a memo basis and all we require is a FedEx or UPS account number. If you require a pre production sample it takes about 2-3 weeks and are billed at twice the first column price.
4. Where do you ship from?
Our shipping point for U.S. orders is Blaine, Washington, zip code 98230. There are no extra charges for duties, taxes, brokerage etc. All Canadian orders ship FOB Vancouver, Canada.
5. What are your payment terms?
For new customers, we require a 50% deposit and the balance C.O.D. for the first three orders. Established customers receive terms of Net 30 days.

Offshore Orders

1. What is your minimum order requirement for off shore orders?
The minimum is actually only 300 units on most styles, but keep in mind that with off shore the higher the order quantity, means the better the price!
2. What is the usual production time for an off shore order?
Production time is typically 8-16 weeks, depending on freight method from off shore factory and it takes approximately 4 weeks for an off shore sample.
3. What are your off shore payment terms?
All off shore orders require a 50% deposit at time of order, and balance due NET 7 days of receipt of goods. There is a 0%, +5% over/under run tolerance with all off shore orders.

Please note that pricing is for sizes up to and including XL. For XXL + 10%, for 3XL & 4XL + 20% and for 5XL and larger + 30%.